Customer Service

Terms Of Use
The 3D jewellery models that you purchase from 3DIMPEX.com may be used in any jewellery manufacturing. We have constantly sold these 3D jewellery models to people who like new styles and many others. The licensing agreement that we pass on to you is that you may use them within your own jewellery manufacturing for your purposes only. You are not permitted to resell them as 3D jewellery models in any 3D format. Further, you may not lend them out or pass them on to others in your industry or any others, either. This includes any version of the 3D format that you get from 3DIMPEX.com.

Once you make the purchase for your jewellery model or any other jewellery model that we offer, it is for your strict use only. If someone else you knows needs a 3D jewellery model, we will be more than happy to sell them a separate licensing agreement for the use of the model. Throughout certain times, we offer free downloads of particular 3D jewellery models on our site at 3DIMPEX.com. These fall under the same licensing agreement as our 3D jewellery models for sale do. These, too, may not be passed on or sold to anyone inside or outside of your industry. Everyone who needs one of our 3D jewellery models must come through the 3DIMPEX.com website and either download or make the purchase of their own accord so that they can sign off on the licensing agreement. This is for everyone’s benefit. We would like to know how many people are using our models and you should make sure that you aren’t using a model that isn’t readily available on the market. You should want something unique for your jewellery manufacturing.

Whenever you make purchases through 3DIMPEX.com, you are not granted the copyright of the 3D models. We own the copyright to everything we well through the site and that we make for a particular client, unless otherwise stated within a unique instance of a licensing agreement. Anyone buying a 3D jewellery model is not granted the right to sell or distribute any of the 3DIMPEX.com 3D models that are purchased or freely downloaded from the website. If you have any questions or concerns about the rights to the graphics and design that you get from our site, please contact us and we will be happy to explain what you are able to do with the graphics that you purchase.

The licensing agreement that we put in place enables us to keep the prices affordable for everyone. If someone loves the 3D jewellery model you downloaded, send them the link to our site, not the graphic itself.
Privacy & Security
We strive to provide the highest quality 3D renderings and design services to each client that we work with. For each project that we deliver, your satisfaction is our number one priority. That’s why all of renderings are covered by a 100% Customer Satisfaction Guarantee.

If you have purchased a model from 3DIMPEX and you feel it falls short of your expectations, then we want to make it right. We’ll work with you to correct functional errors and misrepresentations to ensure that your rendering accurately reflects the input you have provided.

We are available 24 hours a day, 7 days a week to help you, and if errors are encountered, you can be confident that we’ll make your design revisions our number one priority. Typically revised designs are turned around within 3 days, depending on the complexity of the build.
Returns & Replacements
Customers are eligible for refunds when a 3D rendering that we’ve created has clear architectural issues or if the file contents have been comprised. All refund requests must be emailed to us within 7 days of receipt of final product. If there are any issues with your deliverable, we ask that you contact us immediately so that we may resolve the problem. Refunds will only be issued if we cannot work with you to remedy the issue.

If and when a refund is issued, your order will be cancelled and you will receive a full refund via PayPal within 24 hours. Upon cancelling your order, you waive the rights to any usage, distribution, sale or storage of the 3D jewellery model in its original or altered state.
Customer Service
We encourage you to Contact Us prior to your purchase should you have any questions about our services, specifications or final output format. We are happy to provide you with as much information as possible so that you can make an informed and confident purchase decision. We request detailed input up-front to ensure that you receive the highest quality 3D jewellery model that best suits your needs.
Quality Policy
We have always believed that the best way to grow our business is to build strong relationships with our clients. Our customer centered pledge is a 100% Satisfaction Guarantee for all of our 3D jewellery models and design services. If you are not happy with a rendering you have purchased from us, we’ll work with you to make it right. And if that doesn’t work, we’ll provide a full refund – within 24 hours. It’s that simple.

Over the years, we’ve worked hard to develop and maintain a process that allows for the high-quality design at the most affordable and competitive rates. We pride ourselves on using the best software technologies to create visual experiences that will entertain, inform and impress.
Our Process
All of our 3D jewellery models are created using different CAD softwares.

Each of our detailed 3D models is available in a variety of popular formats, including:
• Rhinoceros (.3dm & .stl)
• Matrix (.3dm & .stl)
• 3Design (.3dm & .stl)
• ZBrush (.3dm & .stl)

We have hundreds of 3D jewellery models to choose from or we can work with you to create your own custom rendering. At the start of the project, we’ll set clear expectations about what you can expect, number of rounds of revisions and final deliverable format.

We work hard to maintain our reputation within the jewellery design industry and aim to hit a homerun with every project. However, we understand that sometimes there are extenuating circumstances that cause unforeseen issues. Our world-class customer service team will work with you to resolve any problems with your order. And, you have our commitment that we will do everything within our power to make your experience a positive one.

If for some reason, we are unable to provide you with an accurately rendered design, we will provide you with a full refund. Please see our Refund Policy for more information. And thanks for visiting 3DIMPEX.