Quality Policy

We have always believed that the best way to grow our business is to build strong relationships with our clients. Our customer centered pledge is a 100% Satisfaction Guarantee for all of our 3D jewellery models and design services. If you are not happy with a rendering you have purchased from us, we’ll work with you to make it right. And if that doesn’t work, we’ll provide a full refund – within 24 hours. It’s that simple.

Over the years, we’ve worked hard to develop and maintain a process that allows for the high-quality design at the most affordable and competitive rates. We pride ourselves on using the best software technologies to create visual experiences that will entertain, inform and impress.

Our Process

All of our 3D jewellery models are created using different CAD softwares.

Each of our detailed 3D models is available in a variety of popular formats, including:

Rhinoceros (.3dm & .stl)

Matrix (.3dm & .stl)

3Design (.3dm & .stl)

• ZBrush (.3dm & .stl)

We have hundreds of 3D jewellery models to choose from or we can work with you to create your own custom rendering. At the start of the project, we’ll set clear expectations about what you can expect, number of rounds of revisions and final deliverable format.

We work hard to maintain our reputation within the jewellery design industry and aim to hit a homerun with every project. However, we understand that sometimes there are extenuating circumstances that cause unforeseen issues. Our world-class customer service team will work with you to resolve any problems with your order. And, you have our commitment that we will do everything within our power to make your experience a positive one.

If for some reason, we are unable to provide you with an accurately rendered design, we will provide you with a full refund. Please see our Refund Policy for more information. And thanks for visiting 3DIMPEX.